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Common Questions

What is a pickup location?

Pickup Locations are simply places where we meet you with your order. Common locations are at existing farmers' markets, home driveways or parking lots. Each location is organized by a volunteer Location Leader who helps to facilitate each delivery.

How do pickup days work?

Arrive at the pickup location at your scheduled time. You will be greeted by our farm's friendly delivery driver. Provide the name on your order, and pay the driver the total due.  You may pay with cash, check, or credit card when you pick up.  We will help you locate your items, and you will be all finished. 

What should I bring on pickup day?

We encourage you to bring a copy of your order's confirmation email or have it accessible on your phone. This can help speed up the process.  We also recommend you bring coolers if your meat will not be put in your freezer within one hour.

How is my order packaged?

All meat items come packaged and frozen. Your items will always be bagged for your convenience.  If you are picking up a large order from a farmers market, we try to have your order in a cooler on wheels so you can take it to your car to unload.

Ordering Policies

Order totals are estimated

Since most items are priced by the pound, your final total will be a little more or less than your order's initial estimated total. After we pack your items, we will email an invoice to you with the exact amount due at pick up.

Payment is due at pick up

We accept cash, check, and credit/debit card at pick up.

Short stock items

Ramstead Ranch is a small farm, not a large warehouse. If an item becomes unavailable after you have placed your order, we will do our best to contact to find a suitable substitute.

Cancelations & missed pickups

ALL orders require a 24 hour cancelation notice prior to your ORDERING DEADLINE. If you cancel after we have filled your order or you miss your pickup, we will bill you with a $25 restocking fee. (Routine occurrences will result in cancelation of service.)

Be sure to mark your calendars for your order pickup date and precise scheduled pickup time! To be fair to other customers we cannot wait on latecomers. If you show up late, our delivery truck will already be in transit to the next stop.

Frequently Asked Questions

How do I add to my current order?

You can simply login anytime before your upcoming deadline and add to an existing order.

What payment methods are accepted?

At pick up, you can pay with cash, check, or credit/debit card.

Is there a delivery fee?

In order for us to help cover fuel and labor costs, orders for some locations incur a shipping fee and other include a handling fee as well.  There are no fees on orders picked up at our farm in Ione, WA or at our farmers' market locations.

Can a friend pick-up my order?

Yes, just be sure to notify us ahead of time, and please give your friend a copy of your invoice.

When are the order deadlines?

Most order deadlines are midnight on the Monday before your pick up date.

Can my Location Leader hold my order?

This is strongly discouraged because of the extra burden that it adds for our volunteer Location Leaders.